Frequently Asked Questions
Cancellations/Exchanges/Returns
As stated in our policy, all sales are final. We do not accept cancellations, exchanges, or returns. Our products are handmade, artisan-crafted and one of a kind. We’re dedicated to providing each
customer with a freshly handcrafted item. Additionally, for hygienic reasons, we cannot accept returns. We appreciate your understanding and support in preserving the integrity of our products and brand values. Please review your order carefully before checkout to ensure you have selected the correct items.
How long will it take to ship my order?
Please allow a processing time of 3 to 7 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time). With larger crystals, it may take a little longer to pack and ship your order; we want to ensure your crystal arrives safe and sound! During peak shopping periods, processing time may take
longer.
Lunar Source does not ship Saturdays, Sundays or on national holidays. Orders ship within 2 to 3 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order.
Candle Safety
Our candles undergo extensive quality and safety testing; however, like all candles, they pose a fire hazard when lit. Many designs include decorative elements such as herbs, floral, which are flammable. Before lighting, you must remove any decorations, floral, or crystals that could interfere with the wick and ensure proper wick trimming and place on a heatproof surface before each use. By purchasing from our shop, you accept full responsibility for following all candle safety precautions as noted above and on. Never leave a burning candle unattended, near pets, or place it near flammable surfaces/textures. Our candles are primarily decorative and curio items, but are considered fire hazards when lit. Lunar Source® and it's affiliates are not liable for damages resulting from improper use.
Legal Disclaimer
All items are sold as CURIOS ONLY. Due to local, state and federal laws I have to disclose this. By purchasing from Lunar Source you are recognizing and acknowledging you have read my shop policies and understand them 100%. Candles are sold as decorations only. Should you choose to light your candle, you acknowledge the removal of ALL flammable materials before lighting and keeping away from children, pets, curtains, drafts, etc. You agree to HOLD HARMLESS Lunar Source and affiliates, members, persons and employees of any All injury, disaster, health concern, sickness, any incidents, fire, property or personal damage, etc. You are taking full responsibility for any and all purchases of any items from this shop.
More questions? See our full FAQ